Customer Service Experience 2014

Whether we are talking about automation and self-service, multichannel implementations, or even transforming into a customer-centric organization, the speed and extent of the changes seem to always be increasing. Naturally, this can be overwhelming.

The Customer Service Experience conference, co-located with the ever-growing CRM Evolution and SpeechTEK conferences, is the answer to your thirst for knowledge about customer service. Bringing together seasoned practitioners with detailed case studies, expert consultants who have done the work, and sage thought leaders with excellent methodologies and frameworks to help you understand the present and prepare for the future, the conference consists of a series of talks that cover thаe following:

Customer experience from nonexistent to advance implementations
Journey mapping and understanding the customers" desires for interaction and engagement
Transitions from isolated, single channels to integrated multichannels, and a discussion of omnichannels and how to achieve them
Real-life case studies, told by the practitioners who lived through them
Informative panels and discussions with peers undergoing the same challenges, willing to share their experiences and solutions


What will be covered at Customer Service Experience 2014?

Leveraging analytics for intelligent decisions
Benefits of social, mobile, and multichannel support strategies
Implementing voice of the customer strategies
Creating superior customer experiences
Streamlining customer service and support processes

Who should attend?

Chief Customer Officer
VP/Director/Manager of IT, CIO, CTO
VP/Director/Manager of Customer Service
Web and social media strategists
Managers of customer data and analytics
Customer experience and service executive


Solution Sessions

These 20-minute sessions will provide a brief look at some of the cutting-edge customer service technologies that are currently available for customer service and support departments. Attendees will have the opportunity to hear directly from customer service and support vendors about a variety of technologies.

http://www.custservexperience.com/2014/